Proper Work Order Procedures for Help Desk Agents ۩

The Technology Help Desk is the central point of contact
for all services performed by the Office of Information Resources.

These services are available to all students, staff and faculty
of Philadelphia University.

The Technology Help Desk supports requests in the following areas:

• Administrative Computing:
  • Information support, such as Registration, Budgeting and Reporting
• Computing Support and Instructional Media Services:
  • Computer hardware and software, and audiovisual needs
• Network and Systems:
  • Computing network resources: Internet and Ethernet services, e-mail and server storage
• Telecommunications:
  • Telephone, cable and voicemail services
• Instructional Technology Services (ITS) requests:
  • Multimedia, Web Conferencing and Course Management System requests, such as Blackboard and iTunes University
• Technology Help Desk requests:
  • Supports internal requests of the Office of Information Resources
• Other Campus-Wide Systems:
  • Support for select systems not administered by the Office of Information Resources, such as website maintenance, TMA and iParq

The Technology Help Desk is open for business during the following hours:

• Monday: 8:00am - 12:00am
• Tuesday: 8:00am - 12:00am
• Wednesday: 8:00am - 12:00am
• Thursday: 8:00am - 12:00am
• Friday: 8:00am - 7:30pm
• Saturday: 10:00am - 5:00pm
• Sunday: 12:00pm - 12:00am

The Technology Help Desk is located on the 2nd Floor of Search Hall, at the top of the stairs.
You can reach us during our hours of operation at 215-951-4648 or via email at HelpDesk@philau.edu.
We are now available through Instant Messaging at https://im.philau.edu; log in and add the contact "Help Desk."
We also have an online Work Order interface for customers, available at http://helpdesk.philau.edu.

Return to the Overview and Table of Contents here.