Proper Work Order Procedures for Help Desk Agents ۩

 Your customer's success is your success
 when you help a customer get on his or her way.

 But wait, there's a little bit more!
 
 Although the major issue may be resolved,
 the job is NOT finished.

When the customer's initial issue is resolved, everybody is happy and content.
But the role of the Technology Help Desk is not limited to helping customers resolve issues.
It is to provide superior customer service.

Superior customer service demands that you complete the contact in several ways:

1. Assist the customer by ensuring that all details of the request have been covered.
2. Assist with future Help Desk contacts by recording each step of the current request in a Work Order.
3. Assist everyone involved by closing the contact professionally.

Every call, whether complete or unresolved, must be fully recorded in a Work Order. If the issue re-appears, it will be referenced in the future.